Frequently Asked Questions
Answers at your fingertips
Returns & Refunds
Can I return a product if I’m not satisfied?
Yes! We accept returns within 30 days of delivery, as long as the item is in its original condition and packaging. Just reach out to us to start the process.
How do I start a return?
Contact our support team with your order number and reason for return. We'll guide you through the next steps and provide a return address.
Are returns free?
Return shipping costs are not covered unless the item is defective or incorrect. We’ll provide clear instructions based on your situation.
When will I receive my refund?
Refunds are typically processed within 5–10 business days of us receiving the returned item.
Can I exchange an item instead of returning it?
We currently do not offer exchanges. If you’d like a different product, please return your original item for a refund and place a new order.
Shipping & Delivery
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery times vary by location but generally take 5–15 business days. We'll email you tracking info once your item ships.
Do you ship internationally?
Yes! We ship to many countries around the world. Shipping times and rates may vary depending on your location.
Why is my tracking number not updating?
Tupdates may take 24–72 hours to appear. If it hasn’t updated after a few days, contact us—we’ll check on it for you.
Can I change my shipping address after placing an order?
We can update your shipping address if the order hasn't shipped yet. Reach out to us as soon as possible to request the change.
What happens if my package is lost or delayed?
If your package is significantly delayed or lost, we’ll work with the carrier and offer a solution, whether it's a replacement or refund.
Orders & Payments
Can I cancel or change my order after placing it?
We process orders quickly, but if you contact us within 12 hours of purchase, we’ll try to make changes or cancel the order for you.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.
I didn’t receive a confirmation email. What should I do?
Check your spam or promotions folder. If it's not there, contact us and we’ll confirm your order manually.
My order arrived damaged or incorrect—what should I do?
We’re so sorry! Please email us with photos of the issue and your order number. We'll make it right as quickly as possible.
Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking link via email. You can also reach out to us directly if you need help tracking it.
Product Info & Tech Support